Conditions of Use

Returning items and damaged goods:
We do our best to provide the most accurate descriptions of the items we sell, the descriptions and sizes given by manufacturers are as a guide only. Should you decide you want to return an unused item to us, please contact us and we will try our best to offer alternate goods, a store credit or a refund. We do not refund postage on returns  (items received in good condition) or goods ordered/received which are found the customer has changed their mind about a product and wishes to return the goods. Please ensure the item is in the original packaging in all instances and is unused (subject to some faulty item circumstances where you should contact us where we will investigate and advise you further). Returns should be made within 7 days of purchase, no clerance items can be returned or refunded. Pictures and descriptions are guides only and item colours, etc may differ from pictures.

If any goods delivered to the customer are damaged during transit please notify the carrier at the time of delivery and contact us the same day of delivery before 4.30pm as failure to do so will result in us being unable to make a claim with the carrier on you (the customers) behalf. By You the customer signing for goods recieved you should check the items for any damage especially large items, fragile items and cages and you should mark on the delivery sheet that it is damaged and contact us immediately on 01633 484878 or by e-mail. If you do not follow the above and fail to notify us and the carrier and report damages within this time frame unfortunately we cannot assist you further or offer a replacement or refund. Once we have been notified in the time frame above (day of delivery) We will arrange a return of the damaged item to be sent to us and we will offer a replacement or refund of the damaged item plus postage cost incurred to you the customer upon reciept of the item(s).

Any returns must be sent via Recorded delivery or other traceable means as we are unable to accept responsibility for returns lost or damaged in the post. Certain Items e.g, foods or forages which are in perfect edible condition cannot be returned e.g because your pet does not like the product, we advise customers to buy smaller packs to try them with pets first before ordering large bales of hay for example or large pack sizes, as we do not accept returns of these items due to hygiene reasons (and they cannot be resold) harnesses, blankets, pet beds, water bottles, etc are not returnable also subject to hygiene reasons please contact us for further information if you are unsure if the product is returnable. Forages e.g timothy hay change on a seasonal basis and the texture, colour, may differ from that available previously. Small samples of certain forage products are available on request and will be added to your order.
 

Non Delivery of items:

If for any reason out of our control items are not received by the customer by post, please contact us where we will investigate the matter with the relevant delivery company. If items are lost/delayed in the post after the relevant carrier or Royal Mail timeframes we will send out the replacement goods within the timeframe arranged between us and the customer. Should the lost/delayed goods arrive before or during a new dispatch date please inform us as soon as possible. If the lost or delayed items sent by post arrive after replacement items are sent, please return the package to us or refuse delivery of the goods, if the products which went missing are proved to be recieved by the customer we will also pass on the charge of this to you or reserve the right to recover the goods. If the package has been sent via carrier we are able to provide the customer with a tracking number and the depot number for you the customer to track the parcel yourself.
 

Shipping:
Our Delivery rates are as follows:

Orders under 1kg are charged £3.51, orders over 1kg-15kg are charged £5.02 and over 15kg in weight the price will  be clearly shown on the checkout page. packages are sent by carrier or Smaller items Royal Mail at our discretion. All postage fees are shown on the right hand side of the screen while you shop. Please note that ALL cages and Hutches are excluded from this flat rate due to there Volumetric Size. Any extra postage fee's will be added to the product price and clearly stated in the product description. None of our shipping options include weekend delivery. All parcels sent out via 24hr or over night service and dispatched on a Friday will be delivered on the next working day (Monday). We are able to arrange a Saturday delivery upon request but this will carry a large shipping surcharge £15.00 (contact us on 01633 484878 for more information).

All Tracking numbers are given on request. Our Carriers of choice are ANC or Royal Mail. All parcels will require a signature if sent via carrier. If you require unattended delivery please let us know on the shipping selection page. If you the customer request an unattended delivery we or our carrier are not liable if the package gets stolen or damaged if left in a specific place at your request.

Please Note that these postal options are not available For the Highlands of Scotland, Northern Ireland & UK Islands. These parcels will be charged at the Current Postal Rate in force. If for any reason the customer selects the incorrect shipping zone we reserve the right to delay dispatch until the correct postage amount has been paid to ourselves. All BFPO Parcels will be sent Via Normal Parcel Force arrangements for BFPO as such we are unable to offer a timed service these parcels are charged at std Parcel force rates in current effect. We are also able offer a Pallet Delivery Service for Very large orders ranging from £35 for a Half Pallet & £50 for a Full Pallet up to 1 TON in Weight

All Orders Received before 2.30pm GMT are usually dispatched the same day (excluding weekends, holidays and busy periods). All orders received after 2.30pm are usually dispatched next working day (subject to our discretion during busy times, or an item being unavailable from stock there may be a further delay).
Please allow up to 7 working days for dispatch / delivery, at busy times of the year e.g. Christmas please allow 14 days.
Currently we only Ship to all parts of the UK

Please note that if for any reason a parcel is returned to ourselves undelivered the Customer will be liable for a £14 return to sender and re-dispatch fee, this is the Fee we are charged by our carrier company. If the Customer requests a refund as a result of non delivery the refund will be made minus the above fee. If a Customer requests a change of delivery address after dispatch a Charge of £10 will be made as this is once again what our Carrier charges us for this service. This fee will also be added if the customer requests a change of delivery address after dispatch.
 

Out of stock Items:
If an Item is found to be out of stock we will, send a close alternative and if this is unavailable we will contact you to offer a different item or give you an updated dispatch date.

Currencies:
All orders are priced in UK pounds Sterling and all payments will be processed in Pounds Sterling.

Privacy Policy:

No customer details whatsoever will ever be released for use outside The Company. What details are kept purely for ensuring that orders are dealt with promptly and accurately.
The Company mailing list will be used to keep customers informed about The Company and for no other reason. Any customer not wishing to receive such mailings may be removed from the list by contacting The Company by any of the methods shown on the Contact us page. Please Note that Calls to our Office may be recorded for Training purposes and Customer Protection.

Prices
the price of all goods and services we are offering is clear and easily found. We indicate the actual price clearly to the consumer. The price you see is the price you pay. All taxes have been included. The charges for postage and packing are clearly set out on the relevant page. On ordering, the customer automatically receives details of the provisional contract setting out all prices and shipping costs.

If we have to change the price between accepting the order and delivery, we would automatically give the customer the option to cancel their order and get their money back.

Prices of products or shipping are set to change without notice

Ways of paying
we accept Credit / Debit cards Via WorldPay Secure server or postal order.

Security
all transactions are processed through a Secure Server. We (The Company) do not hold customers card numbers on our servers.

Advertising
all our advertising meets the conditions of the Advertising Standards Authority code.

Promotions
any promotion we do will meet the conditions of the Sales Promotion Code.


We are not liable for any circumstances out of our control (force majeure), including but not limited to war, strike, riot, crime, act of god (earthquake, flooding, fire, storms, snow or servere bad weather or other natural disaster), terrorist activities, epidemics, failure of the world wide web, shortages of labour, interruption or failure of electricity, gas, water and telephone. Machinery failure and shortages of materials. Act of any military, civil or regulatory authority, change in any law or regulation,  failure to perform by any supplier (carriers) or other third party, or other cause which could not have been prevented with reasonable care.

We shall incur no liability to the customer for misrepresentation by virtue of any statement made by or on behalf of us prior to this Contract, and the customer shall not be entitled to rescind this Contract on the grounds of any such misrepresentation.

No employee except a company director of Bunny Basics has the authority to change these terms and conditions or make statements or any representation of the company without a director confirming in writing.

Our company logo is a trademark of Bunny Basics and Bunny Basics is a regsistered trademark belonging to us, the use of these is not permitted without a directors written consent You may only use the logo if you have obtained the computer graphics files comprising it directly from us . Website images are copyright Bunny Basics and website content unless otherwise stated.

Consumer law
We guarantee to meet our obligations under the consumer protection laws currently in force including

The Sale of Goods Act 1979;
The Supply of Goods and Services Act 1982;
The Consumer Credit Act 1974;
The Trade Descriptions Act 1968;
The Unfair Contract Terms Act 1977 and the 1994 Regulations; and
The Consumer Protection Act 1987.
Your details
Contracts & Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer as required by the Code of Practice

Handling complaints
Our customers are very important to us, if you have a complaint about the service you received from The Company we will do our best to resolve any issues raised by our customers. We will investigate all complaints to the best of our ability and keep you informed during the complaints procejure.

For any disputes whatsoever we are governed by UK law.
Data protection and privacy:
we promise to meet the conditions of the Data Protection Act 1984. We will never send the consumer third-party marketing material, or pass the consumers details to others.