Welcome to the bunnybasics.net website terms and conditions for use. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. You accept that it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Your use of this website:
You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent copy, reproduce, use or otherwise deal with any content on the Website, or modify, distribute or re-post any content on the Website for any purpose.
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Bunny Basics shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. Once you have placed an order, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Bunny Basics. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
This website is only for delivery of products to UK customers. Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands address may incur a surcharge for delivery. We are unable to shop to BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Bunny Basics shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Upon receipt of your order you will be asked to sign for the goods, buy signing you are accepting that you are receiving the items in good condition, and accepting all packages.
If goods are damaged or a box is missing, do not sign for the delivery as “in good condition” and make the relevant amendments in the signature box. If the box is damaged, or parcels missing please note this in the signature box.
If the box is severely damaged, please refuse the delivery and we will re-send your order. Failure to do so may affect any warranty claims that you make thereafter.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. Bunny Basics will not be held liable for any goods you have instructed the carrier to leave on your property or with neighbours.
Cancellations, Amendments, Substitutions, Returns & Refunds
You have a statutory right to cancel your order and receive a full refund for any home delivery item. You have 7 working days beginning the day after receiving your goods in which to notify Bunny Basics of your intention to return the goods, please refer to our Returns Policy.
In the unlikely event that you receive faulty or damaged goods, please refer to our Returns Policy.
Any changes to your order you make must be notified to us in writing via email.
If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
If collection of an item is required, we will charge you the cost of collection (up to £70) of which you will be notified at time of cancellation. In addition any delivery charges are also non-refundable unless the goods are faulty or the cancellation has been made in accordance with your legal rights.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We will inform you prior to making any known alterations to your order.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. All pictures are for illustrative purposes and colours may vary.
Payment is processed when you place your order; this applies to pre-order items which are out of stock. If you do not wish for payment to be taken immediately, we ask that you wait until the goods are available before ordering.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are shown in £s sterling and include VAT (where applicable).
We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.